Request a survey, plan a new system or book seasonal servicing. Our alpine engineers reply within one working day — and our emergency line never sleeps.
Whether you're building a new chalet, upgrading an ageing system or want fresh, even air through next winter, tell us about your property and how you use it. We'll talk you through the right approach for your altitude, exposure and budget — no pressure, no jargon, just straight engineering advice.
Every enquiry is read by an engineer rather than a call centre, so the first reply you receive already speaks to the specifics of your building and your mountain. If a site visit makes sense, we'll arrange one at a time that suits — including out-of-season, before a renovation begins, when the right decisions are cheapest and easiest to make.
Route des Sommets 14, 1936 Verbier, Valais — serving resorts across the Alps
One of our alpine engineers will be in touch within one working day. For anything urgent, call 1300 257 911.
Reaching out doesn't commit you to anything. The first step is simply a conversation: we listen to what's prompting the enquiry — a cold corner that never warms, a system at the end of its life, condensation on the windows, or a brand-new build taking shape — and give you an honest sense of what's involved. Where a property visit is warranted, one of our engineers comes to you, measures what actually matters, and returns a clear, itemised proposal with modelled running costs. There are no obligation-laden sales visits and no pressure to decide on the spot.
From there, the pace is yours. Some owners proceed straight to a survey and design; others take a season to plan a larger renovation. Either way you'll have a named engineer who understands your chalet, so you're never explaining your situation from scratch again. Existing clients on a care plan reach us through the same numbers, with priority booking and our guaranteed alpine emergency response whenever the weather turns.
We work across the major high-altitude resorts of the Alps, from family retreats above the treeline to flagship resort lodges, and we're happy to coordinate with your architect, builder or property manager directly. If you're not sure whether your project is one we can help with, ask anyway — a two-minute call usually settles it, and we'd rather point you in the right direction than leave you guessing.