HVAC systems have an uncanny habit of failing at the worst possible time — the air conditioner that dies in the middle of a heatwave, the heater that quits on the coldest night of the year, the commercial system that fails just as your venue fills with customers. In those moments, waiting days for an appointment simply isn't an option. That's why Fresho runs a genuine 24-hour, seven-day emergency service, staffed by licensed technicians who are ready to respond whenever you call.
An emergency isn't always a total breakdown. A burning smell, sparking or electrical fault, refrigerant leak, water flooding from an indoor unit, or a system that's tripping your power should all be treated urgently — both for your comfort and for safety. If you're ever unsure, call us and we'll help you assess the situation over the phone, advise on anything you should switch off immediately, and dispatch a technician if the situation warrants it.
When to call us right away
- Complete loss of cooling during extreme heat
- No heating during dangerously cold weather
- Burning smells, smoke or sparking from a unit
- Water leaking or flooding from an indoor system
- A system repeatedly tripping the circuit breaker
- Commercial failure threatening stock, service or safety
Fast, fully-equipped response
Our emergency vehicles are stocked with the most common parts and tools, so a large share of urgent call-outs are resolved on the very first visit. The technician who arrives is fully licensed and experienced across all major brands — not a call-centre stand-in — so you get a real diagnosis and a real fix, fast. We'll stabilise the immediate problem, restore comfort wherever possible, and clearly explain any follow-up work before we leave.
Honest, even after hours
Some companies treat emergencies as a chance to inflate the bill. We don't. Our after-hours pricing is fair and explained upfront, and Comfort Club members enjoy priority response with no call-out surcharge at all. Whatever the hour, you'll get the same straight-talking, fixed-price approach we're known for during the day — because an emergency is stressful enough without worrying whether you're being taken advantage of.
Facing a heating or cooling emergency right now? Don't wait it out — call our 24/7 line and we'll get a licensed technician heading your way.