HVAC systems have an uncanny habit of failing at the worst possible time — the air conditioner that dies in the middle of a heatwave, the heater that quits on the coldest night of the year, the commercial system that fails just as your venue fills with customers. In those moments, waiting days for an appointment simply isn't an option. That's why NEON AIR runs a genuine 24-hour, seven-day emergency service, staffed by licensed technicians who are ready to respond whenever you call.
An emergency isn't always a total breakdown. A burning smell, sparking or electrical fault, refrigerant leak, water flooding from an indoor unit, or a system that's tripping your power should all be treated urgently — both for your comfort and for safety. If you're ever unsure, call us and we'll help you assess the situation over the phone, advise on anything you should switch off immediately, and dispatch a technician if the situation warrants it.
When to call us right away
- Complete loss of cooling during extreme heat
- No heating during dangerously cold weather
- Burning smells, smoke or sparking from a unit
- Water leaking or flooding from an indoor system
- A system repeatedly tripping the circuit breaker
- Commercial failure threatening stock, service or safety
Fast, fully-equipped response
Our emergency vehicles are stocked with the most common parts and tools, so a large share of urgent call-outs are resolved on the very first visit. The technician who arrives is fully licensed and experienced across all major brands — not a call-centre stand-in — so you get a real diagnosis and a real fix, fast. We'll stabilise the immediate problem, restore comfort wherever possible, and clearly explain any follow-up work before we leave.
Honest, even after hours
Some companies treat emergencies as a chance to inflate the bill. We don't. Our after-hours pricing is fair and explained upfront, and Neon Club members enjoy priority response with no call-out surcharge at all. Whatever the hour, you'll get the same straight-talking, fixed-price approach we're known for during the day — because an emergency is stressful enough without worrying whether you're being taken advantage of.
Facing a heating or cooling emergency right now? Don't wait it out — call our 24/7 line and we'll get a licensed technician heading your way.
Frequently asked questions
How fast can you get to me?
Our average emergency response time is around 60 minutes within our core service area. When you call, we'll give you a realistic arrival window straight away.
Do you charge extra at night or on weekends?
After-hours call-outs carry a fair, clearly-stated rate that we explain before dispatch. Neon Club members pay no call-out surcharge at any hour.
What should I do while I wait?
If you smell burning or see sparking or flooding, switch the system off at the power point. Otherwise, our team will guide you over the phone until the technician arrives.
Ready to feel the future of comfort?
Book a service today and join the crew keeping the city cool, cosy and glowing.