Comfort cannot wait. Neither do we
When heating or cooling fails at the worst possible moment, our emergency technicians are on call around the clock — with an average response time of just 60 minutes.
HVAC systems have an uncanny habit of failing at the worst possible time — the air conditioner that dies mid-heatwave, the heater that quits on the coldest night of the year, the commercial system that fails just as your venue fills. In those moments, waiting days for an appointment is not an option. That is why Vanta runs a genuine 24-hour, seven-day emergency service, staffed by licensed technicians ready to respond whenever you call.
An emergency is not always a total breakdown. A burning smell, sparking or electrical fault, a refrigerant leak, water flooding from an indoor unit, or a system repeatedly tripping your power should all be treated urgently — for comfort and for safety. If you are ever unsure, call us and we will help you assess the situation over the phone, advise on anything you should switch off immediately, and dispatch a technician if the situation warrants it. For monitored systems, our alerts often flag the fault before you even pick up the phone.
When to call us right away
- Complete loss of cooling during extreme heat
- No heating during dangerously cold weather
- Burning smells, smoke or sparking from a unit
- Water leaking or flooding from an indoor system
- A system repeatedly tripping the circuit breaker
- Commercial failure threatening stock, service or safety
Fast, fully-equipped response
Our emergency vehicles are stocked with the most common parts and tools, so a large share of urgent call-outs are resolved on the first visit. The technician who arrives is fully licensed and experienced across all major brands — not a call-centre stand-in — so you get a real diagnosis and a real fix, fast. We stabilise the immediate problem, restore comfort wherever possible, and clearly explain any follow-up work before we leave.
Honest, even after hours
Some companies treat emergencies as a chance to inflate the bill. We do not. Our after-hours pricing is fair and explained upfront, and Vanta Care members enjoy priority response with no call-out surcharge at all. Whatever the hour, you get the same straight-talking, fixed-price approach we are known for during the day — because an emergency is stressful enough without worrying whether you are being taken advantage of.
Facing a heating or cooling emergency right now? Do not wait it out — call our 24/7 line and we will get a licensed technician heading your way.
24/7 Emergency questions
Our average emergency response time is around 60 minutes within our core service area. When you call, we give you a realistic arrival window straight away.
After-hours call-outs carry a fair, clearly-stated rate explained before dispatch. Vanta Care members pay no call-out surcharge at any hour.
If you smell burning or see sparking or flooding, switch the system off at the power point. Otherwise our team will guide you over the phone until the technician arrives.
Let's get you comfortable
Honest advice, fixed pricing and intelligent, reliable comfort — book with Vanta today.