Stranded? Help is on the way

When your car gives up by the side of the road, the clock and the stress both start running. A traditional roadside service often means a long wait followed by a tow to a workshop — and another wait there before anyone even looks at the problem. The Fleet Concierge rescue service is built to actually fix the car. Our vans are rolling workshops, and the majority of breakdowns we attend are repaired on the spot, so you drive away rather than ride away on a flatbed.

What we can fix at the roadside

A surprising share of breakdowns come down to a handful of common, fixable faults. Our technicians arrive equipped to diagnose and, wherever possible, repair them then and there:

• Flat or failed batteries — tested and replaced on-site
• No-start faults — fuel, ignition, starter and electrical diagnosis
• Flat tyres — changed, or repaired where it's safe to do so
• Overheating — coolant leaks, hoses and thermostat issues
• Lockouts, fuel mix-ups and empty tanks
• Belt, sensor and fuse failures that strand an otherwise healthy car

A real technician, not just a tow truck

The difference with our rescue service is expertise on arrival. Rather than a driver whose only option is to load you up and tow you away, you get a qualified mechanic with diagnostic tools and a van full of common parts. We find out what is actually wrong, tell you whether it is a roadside fix or a genuine workshop job, and give you the cost before we proceed. If it can be repaired where you sit, we do it. If it truly cannot, we arrange the right onward solution rather than guessing.

Every rescue is handled with safety first. We position the van to protect you from traffic, get you and any passengers to a safe spot, and work quickly to either repair the fault or get you safely moving toward one. Our priority is simple: get you out of a vulnerable situation and back to your day as fast as safely possible.

Around the clock, every day

Breakdowns do not keep office hours, and neither do we. Our rescue line operates 24 hours a day, seven days a week. When you call, we dispatch the nearest available technician and give you a live ETA so you are never left wondering. In metro areas our average response time is around ninety minutes, and frequently much faster.

For business fleets, our priority rescue tier means your vehicles jump the queue, keeping drivers safe and deliveries moving. For everyday drivers, it means there is always one number to call when the unexpected happens. Save our rescue line in your phone now — the best time to have it is before you need it.